Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Shipping

1.16 Your order will be processed and delivered without undue delay.  Some items are very specialist sales and are made to order and will take longer than usual.  Other items are only purchased from our suppliers when ordered, some of these suppliers are located overseas and we also sometimes have to group orders together in order to fulfil minimum order quantity requirements.  Regrettably this, unavoidably, can delay the placement and delivery of your order.  We will do our very best best to ensure the shortest possible delivery time and keep you informed about estimated delivery dates.

1.17 If the item is marked as in stock on our website please allow for up to 7 working days for delivery following the dispatch of your order.  Many items we perform a final quality check before dispatch.

Cancellations, returns and refunds

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

1.24 You will not have any right to cancel an order for the supply of any of the following goods:

(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.

(b) a contract for passenger transport services - such as bus, rail or flight tickets.

(c) the supply of goods or services where prices are dependent upon fluctuations in the financial and currency markets, which are beyond the control of the retailer.

(d) the supply of goods that are made to the customer's specification or are clearly personalised.

(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.

(f) the supply of newspapers, periodicals or magazines.

(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.

1.25 In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.

(c) combine goods with other goods after delivery so that they become inseparable.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

PLEASE INSPECT YOUR PURCHASE IMMEDIATELY IT IS DELIVERED

REFUNDS, REPAIRS, RETURNS & REPLACEMENT POLICY
If you find a fault with your product you must immediately notify us within 24hrs of receipt, after this we are sorry but we cannot accept claims because the post office and courier companies (responsible for 99% of all damage) place a 24hr limit on our claims to them.

Damaged and Faulty Goods
If we cannot repair it we will give you a replacement (please read note in the DELIVERIES section below relating to non mainland UK locations and Highands of Scotland)

If no replacement is available we will offer you a  refund depending on the severity of the problem (excluding delivery charges).  Small scuffs, dents and scratches are almost impossible to avoid and we would not class these as reasonable grounds for refunds or replacements.

Ordered by Mistake
If you are returning it because it is not what you want for some reason then, as long as it is in its original condition and packaging, you may return it within 7 days of receipt and we will refund the value of the goods less any manufacturer's re-stocking charge and the delivery charge.

Refunds
Refunds can take up to 28 days for us to process.

The restocking charge will be dependent on the re-stocking charge charged to us by the manufacturers, it is typically 15%-30% of the value of the goods.

We can accept:
 

​​​​​​​Applying for a credit account
If you wish to have a credit account you will need to complete a credit account application form, please contact us and we will email it to you.

Once the references on the application have responded satisfactorily and the other checks are complete a credit account will be made available to you to a specified limit and for a specified time.

PLEASE NOTE:  The first order placed by new Credit Account holders is required to be paid for with order.  The credit account will be active on the second order and thereafter according to the terms of the agreement.

Payment for Orders from Outside the UK
Payment is required with order.
Letters of Credit are not acceptable.


VAT
Our VAT number is GB299557723

Company Details
Ultramacro Ltd is registered in England & Wales no. 11461712
Ultramacro Ltd is part of a group of businesses involved in the supply of optical products:
GT Vision Ltd - Europe's largest independent microscope company
Cambridge Optics - UK's largest magnifier company
One Stop Nature Shop - a chain  of wildlife observation retail outlets specialising in binoculars, microscopes and photography and magnifiers

QUOTATIONS & PROFORMA INVOICES
We will be happy to provide quotations and proforma invoices, please contact our customer services team.

TENDERS
We will be happy to respond to tenders for equipment but, as we are an on-line business, we do not have the capacity to complete lengthy tender documents, all we can offer is a quotation or proforma invoice, all the product information is clearly published on our website.

TRADE ENQUIRIES
A major part of our business is supplying companies who wish to supply magnifiers to their businesses.  We are experienced in the provision of high levels of support to our trade customers.  Pricing is based on a simple quantity discount basis.​​​​​​​

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